REFUND POLICY
1. General Terms
At Movelina, your satisfaction is our absolute priority.
You have 30 days from receiving the product to request a return or exchange.
π© Contact: contact@movelina.com
2. Return Conditions
Items must be:
- Unused
- Sealed (for cosmetic and hygiene products)
- In their original packaging
- Accompanied by proof of purchase
β οΈ A Β£5.5 restocking fee will apply, deducted from your refund.
β οΈ Return shipping costs are the customer's responsibility.
3. Non-Returnable Products
For hygiene reasons, the following are excluded from the right of return:
- Opened or used products
- Intimate hygiene products
- Discounted or promotional items
4. Special Cases
4.1 Defective or Damaged Product
Please send us:
- Clear photos of the product
- A description of the issue
β‘οΈ We'll offer you a free replacement.
4.2 Wrong Item
Please send us:
- Photos of the item you received
- A description of the error
β‘οΈ We'll ship you the correct product free of charge.
4.3 Parcel Not Received
If your parcel shows as delivered but you haven't received it:
β‘οΈ Contact us to open an investigation with the courier
β‘οΈ If confirmed β we'll send you a free replacement
4.4 Order Cancellation
- Before shipping β cancellation is possible
- After shipping β you'll need to process a return once you've received the parcel
5. Refunds
Once your return has been inspected:
- You'll receive a confirmation email
- Your refund will be processed within 14 business days
Any applicable fees will be deducted from the final amount.
6. Refund Method
Refunds will be issued to the same payment method used at checkout:
- Credit card β same card
- PayPal β same account
7. Return Instructions
π© To start a return, contact us at: contact@movelina.com
β‘οΈ We recommend using a tracked shipping service to make sure your return arrives safely.